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Total Quality Management

Management Development Programme

"Total Quality Management" on 5th May, 2012

At : Jagan Institute of Management Studies, Sector-5, Rohini, Delhi.

Jagan Institute of Management Studies, Sector-5, Rohini, New Delhi organized MDP Programme on Total Quality Management-for small business enterprise at JIMS Campus, on Saturday 05th May, 2012. The welcome address was given by Dr. J.K Goyal, Director, JIMS. He introduced JIMS as one of the prestigious brands in the education sector to all the participants coming from diverse sectors. Further, the Head of MDP cell Mr. C. George, introduced the program and the key resource persons. The resource persons of the session were Mr Lalit Kumar Mehta (Director Bureau of Indian Standards), Mr Sandeep Gupta (Associate Professor) JIMS & Mr Sanjive Saxena (Associate Professor) JIMS.


The programme concentrated on the aspect of Total Quality Management, its importance and its present day need and the issues and the challenges faced by the business organizations. Business groups and the members from the industry including the COO, Vice President and Head of Department, Manager and Supervisors, QA Practioners and Entrepreneurs were the people who attended the programme. The participants from all the major sectors were present to name some were Afcon International Pvt Ltd, AIPIA( All India Plastic Industries Association), DTTE( Directorate of Training & Technical Education),MSME, Ozone Pharmaceuticals Ltd, Ozone Ayurvedics, Elasto Matric Moulding Lines,HDFC Ltd, R.K Beri & Sons, B.K Wires Pvt Ltd, Daksha Enterprises, Primco Enterprises, & Mecon India Ltd.

The topics covered of the programme were:
  • Concept of Quality and Total Quality Management.
  • Importance of TQM in the current business world.
  • How can TQM help the business in gaining competitive advantage?
  • Popular TQM approaches (Deming, Crosby, and Juran etc.).
  • Improvement tools & methodologies.
  • The implementation Process; Issues & challenges
  • External Audits & the certification process
  • Dealing with the challenges of Post Certification Scenario
  • Role to certification agencies.
  • Incentives for Small Business Units.
  • Case Study
  • Recap and key learning
  • Feed back

The programme was designed to meet the customers Quality expectations. Quality is the key driver for any organization. They demand not only better products but the best of the service as well. Thus Quality is Service. Satisfaction of customers with the product is the paramount aspect of Quality. Through Quality control and Quality Circles which acts like tools in the Quality Management a business can survive: henceforth the question arises of promising and delivering the best of the Quality. Constant Marketing & Advertising of the product can lead to an increase in demand but not the Quality. A product advertises on its own on the basis of a Supreme Quality.


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