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Excellence in Stores Operations’ (ESOps)

 Management Development Programme

‘Excellence in Stores Operations’ (ESOps) on 2nd & 3rdFebruary , 2012

At : Jagan Institute of Management Studies, Sec-5, Rohini, Delhi.

Key Resource Persons:-


  •     Mr. Rakesh Narula, President T&D, SSIPL Retail Limited
  •     Mr. Sathish Bhat, Partner – B S Nagesh Consults
  •     Dr. J. K. Goyal, Director, JIMS
  •     Mr. Sajjad Shaikh, National Head - Retail (CS), Aircel Limited.
  •     Ms. Pooja Makhija, MD, Fashion Futures Ltd.
  •     Mr. Ashmit Alag, Director of Education, Academy of Applied Arts


Excellence in Stores Operations (ESOps), a Management Development Programme (MDP), was organized by Jagan Institute Of Management Studies along with Retailer’s Association of India (RAI). The Workshop was conducted on 2nd February 2012 & 3rd February, 2012 at Jagan Institute of Management Studies (JIMS), Rohini Sector -5 campus.

The event opened with Lighting of the lamp by Guest of Honors - Rakesh Narula, President T&D, SSIPL Retail Limited; Sathish Bhat, Partner – B S Nagesh Consults; Dr. J. K. Goyal, Director, JIMS, Dr. Sumesh Raizada, Dean (Retail & Marketing), JIMS, Dr. Madan Mohan, Dean, JIMS. It was followed by the Inaugural speech of Dr. J. K. Goyal, Director, JIMS and the floral welcome of Guest of Honors. He further added “The efficiency of Retail Sector can be enhanced if the chain of intermediaries is reduced and in the field of management studies MDP plays an important role. In the past two days its been a great learning experience and students got a taste of the latest information from the market leaders on different aspects of retail.” The session was attended by over sixty delegates from around 10 Retail Organizations.


The Program was designed by Retailers Association of India (RAI) on Excellence in Store Operations, which focused on the means of achieving great retail performance by virtue of enhancing store productivity and store profitability. The Program was a learning platform for Retail Store Managers, Assistant Store Managers, Department Managers, Independent Retailers & Retail Managers who have a desire to imbibe and adopt proven best practices.

On the first day, rich module of Workshop included Workshop on Store Manager - a mini CEO: Understanding Roles & Responsibilities by Rakesh Narula, President T&D, SSIPL Retail Limited, Managing Store Profitability by Sathish Bhat, Partner – B S Nagesh Consults and Instore Visual Merchandising by Ashmit Alag, Director of Education, Academy of Applied Arts.


The key speakers for 3rd February 2012 session were Sajjad Shaikh, National Head - Retail (CS), Aircel Limited. His workshop was focused on Managing Store Profitability and Pooja Makhija, MD, Fashion Futures Ltd. Her workshop was mainly focused on Understanding Buying & Inventory Management in the store.

The MDP received an overwhelming response with the participation from well known brands like SSIPL, Madhura Fashion & Lifetime, Best Seller, Gili India Ltd. (Gitanjali Group), Reliance Communication, Infinity Retail Group – Chroma (A TATA Group), Spencers, etc

The Vote of Thanks was delivered by Dr. Sumesh Raizada, Dean (Retail & Marketing), JIMS who extended a warm gratitude to all the speakers and participants.


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