Management Development Programme

Implementing Quality Management System in Organization


The business world today is marked by hyper competitiveness and complexity. This has forced the business units to determine mechanisms to simplify their business processes and at the same time ensure that the basic objectives of the business are met. One of the means through which this is achieved is by implementing Quality Management System (QMS) in their business. The said MDP is designed to cater to the requirements of implementing QMS in an organization

Programme Objectives

  • To create awareness of QMS and understand its importance in the current environment
  • To understand the areas or domains as to where it can be applied in day to day operations
  • To learn to use QMS improvement tools to enhance customer satisfaction and further improve processes within their organizations.
  • To know about the implementation process and the various issues and challenges during the implementation process as well as in the post implementation process

Programme Contents

  • Concept & Importance of Quality and Quality Management System
  • How can QMS help the business in gaining competitive advantage?
  • Popular QMS approaches (Deming, Crosby, Edward Juran etc.)
  • Improvement tools & methodologies
  • The implementation Process; Issues & challenges
  • External Audit & the Certification Process
  • Dealing with the challenges of Post Certification Scenario
  • Role of Certification agencies
  • Incentives for Small Business Units


Role plays, Group participation, Case studies, Presentations, Video clips, etc.

For Whom

  • Top Management (COO, VP’s, HOD’s), Managers, Supervisors, QA Practitioners, Entrepreneurs


One day

Faculty Incharge

Mr. Sanjive Saxena